The next feature article for the CPI Free Weekly Online Newsletter will be
published on May 16, 2000.  In the meantime, announcements concerning new
products and services will be published on our website. 

Please e-mail suggestions for future newsletter articles or comments about this newsletter to: Newsletter@Clean-Pro-Industries.com 

Order a copy of the new CPI Catalog of products and services today:  E-mail your request to: Catalog@Clean-Pro-Industries.Com 
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The Future of This Newsletter

This newsletter has been a labor of love for our loyal readers, our consulting clients, our book and software customers, and anyone who happens to hear about the newsletter and needs outside stimulus or new ideas for their business.

Until now there has been no charge for the newsletter.  It will remain free through the month of May 2000.  Due to the time required to write and publish these articles on the web, sometime after May 31, 2000 a small quarterly or annual fee will be charged to cover the cost of publishing.  Those who find real value in this newsletter will subscribe; those who have only a cursory interest or curiosity in what’s new at CPI will perhaps not subscribe.  Currently, there are hundreds of loyal readers who return every week.  It is our hope that all of you continue with us. 

Free is a very good price; nevertheless, there are costs that must be covered to keep the newsletter going.  To continue publishing the newsletter after May 31, 2000 enough readers must be willing to make a small investment in its future.

We will also be making the newsletter available on an affiliate site. 

Purpose of the Newsletter

As you no doubt have observed, the content of this newsletter is different from other newsletters.  It focuses primarily on business management, rather than the technical or operational side of the business.  Although it includes operations to some extent, the main thrust of the newsletter is toward strategies for organizing and developing a more productive and profitable business. 

Topics That Will Be Discussed

Most established business owners have questions regarding streamlining their existing management systems, whereas new owners have questions on every conceivable topic.  There are a number of sites with newsletters providing advice for cleaning techniques and operations.  The CPI newsletter will include some information on those topics from time to time, but will aim primarily at business management issues.

If you have read all of our newsletters, you will recall the February 22, 2000 issue listing 100 business management disciplines required to successfully operate an organization in today’s competitive world of commerce.  Over time, we will discuss each of these disciplines. 

To refresh your memory, the 100 disciplines are: 

1. Personal time management 
2. Telephone time management 
3. Telephone courtesy and customer service 
4. Telemarketing 
5. Calming upset customers 
6. Customer satisfaction 
7. Workspace organizing 
8. Office management 
9. Self-management 
10. Human relations 
11. Coaching, counseling, and mentoring 
12. Business etiquette and professionalism 
13. Reading 
14. Ethics in business 
15. Positive assertiveness 
16. Effective networking 
17. Stress management to prevent burnout 
18. Anger management 
19. Balancing home and career 
20. Creative decision making 
21. Supervising employees 
22. Managing negative people 
23. Managing employee performance 
24. Increasing employee productivity 
25. Managing the technical professional 
26. Goal setting 
27. Negotiating 
28. Delegation 
29. Project management 
30. Team building 
31. Team problem solving 
32. Motivating people 
33. Building trust 
34. Purchasing 
35. Accounting 
36. Budgeting 
37. Financial analysis 
38. Understanding financial statements 
39. Understanding taxes 
40. Customer service and customer focus 
41. Quality management 
42. Decision economics 
43. Forecasting 
44. Human resources management 
45. Process improvement 
46. Developing organizational vision, values, and mission 
47. Organizational design and development 
48. Strategic planning 
49. Competitive strategy design 
50. Systematic succession planning 
51. Leadership 
52. Technical presentations 
53. Public speaking 
54. Communicating with employees 
55. Thinking on your feet 
56. Conducting effective meetings 
57. Being an effective listener 
58. Writing business letters, proposals, and reports 
59. Writing effective e-mail 
60. Using the internet smarter and faster 
61. Doing business on the world-wide web 
62. Effective videoconferencing 
63. Managing differences 
64. Inventory management 
65. Coping with workplace change 
66. Getting your organization to change 
67. Direct mail marketing 
68. Exhibiting at tradeshows 
69. Writing and implementing a marketing plan 
70. Using publicity to market your business 
71. Dealing effectively with the media 
72. Using direct marketing techniques 
73. Professional selling 
74. Closing sales 
75. Effective sales management 
76. Prospecting for customers 
77. Training managers to train 
78. Developing instructional design 
79. Delivering effective training sessions 
80. Using effective recruiting strategies 
81. Writing a human resources manual 
82. High performance hiring 
83. Quality interviewing 
84. Dealing with sexual harassment issues in the workplace 
85. Understanding the Americans with Disabilities Act 
86. Avoiding litigation with rightful termination 
87. Understanding affirmative action 
88. Understanding an employer’s rights and responsibilities under OSHA 
89. Preventing workplace violence 
90. Being prepared for disasters 
91. Understanding the dynamics of diversity and succeeding in a multicultural organization 
92. Knowing business math 
93. Developing a business vocabulary 
94. Understanding and using business statistics 
95. Knowing building cleaning procedures 
96. Knowing resilient floor maintenance procedures 
97. Knowing carpet cleaning procedures 
98. Knowing glass and window cleaning procedures 
99. Knowing wall and ceiling cleaning 
100.   Knowing rest room sanitation 
101. And many other business disciplines

Due to the general nature of many topics, a number of our readers are from outside the cleaning maintenance industry.  Thank you for your interest and continued support.

Until next week, may you succeed abundantly in all your business endeavors.
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Forrest L. Farmer
Publisher
CPI Free Weekly Online Newsletter
Clean-Pro Industries, Inc.
CPI Business Development Corp.

E-mail:   Newsletter@Clean-Pro-Industries.Com
Website:  Clean-Pro-Industries.Com