Customer Satisfaction & Suggestion Questionnaire
                              SALES DEPARTMENT

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   WE CARE! How can we improve our Dealership? Please help us help you!
All Fields are totally optional; Answer only what you feel comfortable answering...

1. Please rate your overall experience at Honda Cars of Bellevue:
(Please check just one)
Excellent
Good
Fair
Poor
Terrible
1b. If it was inadequate, what can we do to improve?

2. Please rate your overall satisfaction with your Sales Consultant:
(Please check just one)
Excellent
Good
Fair
Poor
Terrible
2b. If unsatisfactory, what can we do to improve?

3. Please rate your overall satisfaction with your Business Manager:
(Please check just one)
Excellent
Good
Fair
Poor
Terrible
3b. If unsatisfactory, what can we do to improve?


4. Please rate your overall satisfaction with your new vehicle:
(Please check just one)
Excellent
Good
Fair
Poor
Terrible
4b. If unsatisfactory, what can we do to improve?

5. Will you be back to see us next time you need a vehicle?
(Please check just one)
Yes
No

5b. If "no", why will you not be returning?

6. Additional Comments:

Email address:       (Optional)
Customer Name:   (Optional)
Phone Number:     (Optional)

We appreciate your time today and your business.

You may receive a random survey from American Honda; we would greatly appreciate it if you would fill it out and send it in.

Thank you for answering our questions and have a great day.