Customer Satisfaction & Suggestion Questionnaire
                             SERVICE DEPARTMENT

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   WE CARE! How can we improve our Dealership? Please help us help you!
All Fields are totally optional; Answer only what you feel comfortable answering...

1. Were you satisfied with the quality and completeness of the work performed on your vehicle?
(Please check just one)
Yes
No

1b. If "no", What were you unsatisfied with?

2. Was the work completed when promised?
(Please check just one)
Yes
No

2b. If "no", how much longer did it take?

3. Was your Service Advisor able to explain the repair or maintenance and any charges to your satisfaction?
(Please check just one)
Yes
No

3b. If "no", would you like to have your Service Advisor contact you to explain the repair or maintenance and any charges more thoroughly?
(Please check just one)
Yes
No

4. Will you be back in to see us the next time your vehicle needs maintenance?
(Please check just one)
Yes
No

4b. If "no", why won't you be back in?

5. Are there any other products or services you would like us to provide?

6. Is there anything else you would like to share with us that would help us improve our service to you:

Email address:      
Customer Name:  
Phone Number:    
Personal Information is optional, but please leave us a way to contact you if you have a complaint, question!

We appreciate your time today and your business. You may receive a random survey from American Honda; we would greatly appreciate it if you would fill it out and send it in. Thank you for answering our questions and have a great day.