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Frequently Asked Questions (FAQs)  

	General Questions              What kind of materials do you use?              Is your catnip organic?              Do you offer wholesale pricing?
	Shop Questions              What is Etsy?              Do I need to set up an Etsy account to purchase an item?
	Contact Information              I have a question you haven't answered! How can I reach you?
	Order Information                What payments do you accept?               How do you package each order?               Do you combine items for shipping?               What's your return policy?
	Shipping Information               Do you ship internationally to non-US destinations?               How fast do you ship?               What shipping service do you use?
	General Questions               What kind of materials do you use?  Our pet toys are made of various materials. Most of the cat toys are made out of Ecospun felt, which is a product of recycled plastic bottles. They are stuffed with snippets of the same felt mixed with a bit of polyfil and of course, catnip. The dog toys are made of sturdy 100% cottons or fleece that is also a product of recycled plastic bottles. They are stuffed with polyfil. We are working to find more fabrics and fillings that are from recycled materials.               Is your catnip organic?  Our catnip is not certified organic but we grow it ourselves in the garden and do not use any chemicals or pesticides in the yard. I call it 'all natural'.               Do you offer wholesale pricing? Yes. Please contact me for details and I will be glad to work with you.
	Shop Questions               What is Etsy?  Etsy is an online marketplace for buying & selling all things handmade. Our mission is to enable people to make a living making things, and to reconnect makers and buyers. Our vision is to build a better economy and present a better choice. Buy, Sell, and Live Handmade. When I started to look for a place to sell our toys online, I liked the idea behind Etsy. I like knowing I'm a part of a community of people who value quality handmade goods. And Etsy's given me the opportunity to do what I love. Also, Etsy houses my storefront. It takes care of the technical aspects of an e-commerce website (so I don't have to), and Etsy has partnered with PayPal to process payments.               Do I need to set up an Etsy account to purchase an item?  Yes. Like other online stores, Etsy requires that you set up an account in order to buy. But it only takes a few minutes to get set up, it's free, and very easy.
	Contact Information               I have a question you haven't answered! How can I reach you?  You can contact me at casbahkitten@yahoo.com with your questions or comments. Be assured I will NOT share your email address with anyone.
	Order Information               What payments do you accept?  Right now, I can only accept payments made via PayPal. You do not need to have a PayPal account to purchase anything; major credit cards are processed through PayPal without you needing to set up a separate account. If you do have a PayPal account, you can sign in and use that if you prefer. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). So, rest assured that your information is safe!               How do you package each order?  Each toy is packaged in a plastic bag (that can be reused) to preserve the freshness of the catnip. Then the order is wrapped in nice tissue (again reusable) and tied with a natural raffia bow. All orders are shipped out in a sturdy cardboard box for protection and of course we recommend reusing or recycling the box.               Do you combine items for shipping?  Yes, it's already set up for you in my Casbah Kitten Shop, meaning that you don't have to do anything extra other than place your order.               What's your return policy?  I take pride in my work, and do my best to give careful attention to areas that need to be secure and sturdy. I also try to make the pictures and details as accurate as possible, to give buyers the most information possible. I know our toys are great but I also know that nothing is perfect. If you have any questions, please don't hesitate to contact me. If there is an issue or you are requesting a return/replacement please contact me and I will work with you.
	Shipping Information               Do you ship internationally to non-US destinations? I do! We keep a world map of sales destinations and it's great to see where the toys go. We have shipped to Australia, Canada, Scotland, Germany, France and the United Kingdom.               How fast do you ship? We ship out the next day after your payment has cleared unless it is a custom order. I actually LOVE an excuse to ride my bicycle to the post office with parcels in the basket! Orders placed on Fridays, Saturdays or Sundays are shipped out Monday mornings. Custom orders vary in creation and shipping times but will be set when the order is finalized.              What shipping service do you use? I ship via USPS First Class for both US and International orders. Delivery confirmation is included with US orders. If you would prefer a different service such as Priority or Express, please contact me and I'll be happy to work with you.

 

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