Luke M. Fowler
1921 208th St E Lot #43
Spanaway, WA 98387
lfowler68@yahoo.com
SUMMARY
| Provide installation support for Compaq StorageWorks Software on multiple OS Platforms, Including Tru64 Unix, IBM AIX, SUN, and Windows2000/NT. |
| Performed Windows 2000 system upgrade testing from Windows 95/98 and NT4, including application and hardware support migration. |
| Utilized operating systems including Linux, Windows 2000, Windows 95/98, Windows NT4, Microsoft WFW 3.11, and others. |
| Familiar with Microsoft Office Suite, Microsoft Exchange, Netscape Navigator, including various system management utilities. |
| Installed customized Boeing Windows '95 Images for multiple configurations. |
| Used Compaq StorageWorks Command Console to configure HSZ70 and HSG80 Raid Array controllers. |
| Hardware configuration of Digital 4100, DS20, ES40 and GS140 Alpha Servers. |
| Racked, cabled, and tested Compaq Modular Array and Raid Array Storage Subsystems. |
| Three + years experience as computer hardware technician. |
| Complete assembly and 'burn-in' testing of PC's and peripherals. |
| Installation of IBM RS6000 workstations. |
| Performed hardware BIOS upgrades. |
| Patching Fiber Optic, UTP, and Type 1 network connections. |
| Installation and configuration of network interface cards. |
| Installation and setup of various off line storage media solutions. |
| Network Media conversion from Type 1 and Fiber Optic to UTP. |
| Installation and configuration of network printers. |
| Held responisibility for maintenance of data closet consisting of 1200 fiber-optic patches into 30+ Catalyst 5000 hubs. |
| Responsible for resolving hardware and software conflicts in various system upgrade situations. |
| Software and hardware troubleshooting skills refined in a complex computing environment on a variety of platforms. |
| Strong ability to configure software to provide the user with a friendly computing environment. |
CERTIFICATIONS AND EDUCATION
| Computer courses at Bellevue Community College |
| Mathematics courses at Olympic Community College |
| Microsoft Windows 2000® MCP in the four Core Competencies |
EMPLOYMENT EXPERIENCE
March 2001 to Present
Compaq Computer Corp.
Support Services Engineer
| Designed and Implemented Fibre Channel Storage Area Networks for storage clients. |
| Integrated and assisted in Proliant® server deployments. |
| Documented Troubleshooting and Implementation Procedures for StorageWorks Storage Area Network Clients. |
| Installed and Supported Storage Virtualization and Multi-pathing software on multiple OS's. |
June 1999 to March 2001
Information Technology Force
Field Services Engineer
(Assigned to Compaq Field Service)
| Performed corrective and preventive maintinance on Alpha Processor based server platforms. |
| Participated in configuration and upgrade projects involving servers being taken down, refitted, and returned to service. |
| On a rotating basis, held responsibility for 24 hour field service incident response. |
| Built out and tested Compaq StorageWorks storage solutions. |
September 1998 to April 1999
Volt Computer Services
Software Testing Engineer
(Assigned to Microsoft)
| Performed testing on migration scenarios of various system configurations and settings from current Microsoft operating systems to Windows 2000. |
| Participated in testing the hardware migration of current Microsoft operating systems to Windows 2000 and installed application compatibility. |
| Responsible for entering written bug reports on any issues into a tracking database and working with software developers to resolve. |
| Responsible for verifying submitted bugs and regression testing. |
April 1997 to September 1998
Superior Design
Computer Support Technician
(Assigned to Boeing Everett Site)
| Supported Renton DSIM/WITT team in S3 Rel6/DCAC implementation. |
| Supported Boeing Everett 747/767 factory computing, including installation and configuration of new PC's and software support for existing systems. |
| Assisted Payloads and Interiors Group in upgrading approximately 2,200 PC's from WFW 3.11 to Windows '95 and installing and configuring legacy applications. |
| Contributed to a network printer deployment project involving the removal of DOS print servers, and performing configuration and installation of Hewlett Packard 5M and 5Si network printers. |
June 1995 to April 1997
Professional Computing Solutions
Computer technician
| Responsible for assembly and upgrades of IBM compatible Personal Computers, hardware and software, including LAN adapters, CD-ROM drives, sound cards and other types of hardware devices. |
March 1992 to April 1997
Schuck's Auto Supply
Parts Technician
| Responsible for assisting customers in troubleshooting automotive systems, telephone support, testing suspect components, and providing replacement parts through a variety of local and national sources. |